Privacy Policy & SMS Terms and Conditions

Effective Date: October 28, 2026

This Privacy Policy and SMS Terms and Conditions (the "Policy") apply to Orlando Restoration Services LLC DBA Lewis Roofing ("Lewis Roofing," "we," "us," or "our") and the website lewisroofingpensacola.com (the "Site").

Contact Information

Orlando Restoration Services LLC DBA Lewis Roofing
Phone: 850-566-4560
Primary Email: info@lewisroofingpensacola.com
Secondary Email: lewisroofingfl@gmail.com

Part 1: Privacy Policy

1. Information We Collect

We may collect information you provide directly, such as your name, phone number, email address, property address, and details about your roofing or storm damage needs when you complete a form, request an estimate, call us, text us, or otherwise contact us. We may also collect technical information automatically, such as IP address, browser type, device information, pages visited, and cookies or similar technologies.

2. How We Use Your Information

To respond to your inquiries and provide quotes, inspections, and roofing and storm restoration services
To schedule appointments and communicate about your project, including by phone, email, and text message
To process payments and discuss financing options
To improve our Site and services
To comply with legal obligations and protect our rights

3. How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate our business (for example, scheduling, communications, payment, and financing partners), and when required by law or to protect our rights. These providers may use your information only to perform services for us.

4. SMS Data Sharing and Privacy

These contracted service providers and subcontractors are permitted to access customer information only when strictly necessary to provide services on our behalf. They are contractually prohibited from using, disclosing, selling, or sharing this information for any other purpose.

Customer information is never shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in information and SMS consent are never sold or shared for marketing purposes.

5. Cookies and Analytics

Our Site may use cookies and similar technologies to keep the Site working, understand how visitors use it, and improve your experience. You can adjust your browser settings to refuse cookies, though some features may not work properly.

6. Data Security and Retention

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure. We keep your information only as long as needed for the purposes described here or as required by law.

7. Your Choices and Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information, or to opt out of communications. You can unsubscribe from emails using the link in any email, and from text messages by following the SMS opt-out instructions below.

8. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect their personal information.

9. Third-Party Links

Our Site may link to other websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Policy from time to time. The effective date above shows when it was last revised.

Part 2: SMS Terms and Conditions

1. Program Description

Lewis Roofing sends informational and customer care text messages related to your roofing and storm restoration services, such as appointment scheduling and reminders, inspection and estimate follow-ups, project status updates, and responses to your questions. These messages are not used for marketing or promotional purposes.

2. SMS Consent

By providing your mobile phone number to Lewis Roofing, whether through a form on our Site, by phone, in person, or by texting us first, you expressly consent to receive informational text messages from Lewis Roofing at that number, including messages sent using an automated system. Consent to receive text messages is not a condition of purchasing any goods or services. Only individuals who have opted in will receive messages.

3. Message Frequency

Message frequency varies depending on your interaction with us and the status of your project.

4. Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your text and data plan.

5. Opt-Out Instructions

You can cancel the SMS service at any time. Text STOP or CANCEL to the number you received messages from. After you send STOP or CANCEL, we will send you a confirmation message and you will no longer receive text messages from us. To start receiving messages again, contact us to opt in again.

6. HELP Instructions

For help, text HELP to the number you received messages from, and we will reply with instructions and contact information. You can also contact customer support at info@lewisroofingpensacola.com or 850-566-4560, or email lewisroofingfl@gmail.com.

7. Carrier Disclaimer

Carriers and Lewis Roofing are not liable for delayed or undelivered messages.

8. Supported Carriers and Eligibility

The SMS service is available on major U.S. carriers. You must be at least 18 years old and the authorized user of the mobile number you provide.

9. Privacy of Mobile Information

Orlando Restoration Services LLC DBA Lewis Roofing does not transfer, share, or disclose consumer mobile numbers, SMS consent, or opt-in data to any external organization for any purpose other than essential service delivery by contracted processors. These contracted service providers and subcontractors are permitted to access customer information only when strictly necessary to provide services on our behalf. They are contractually prohibited from using, disclosing, selling, or sharing this information for any other purpose. Customer information is never shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in information and SMS consent are never sold or shared for marketing purposes. See Part 1 above for our full Privacy Policy.

10. Contact Us

For questions about these SMS Terms, contact Orlando Restoration Services LLC DBA Lewis Roofing at info@lewisroofingpensacola.com or 850-566-4560. You may also reach us at lewisroofingfl@gmail.com.

11. Changes to These Terms

We may modify these SMS Terms at any time. Continued use of the SMS service after changes means you accept the updated terms.

Questions

If you have questions about this Policy, contact Orlando Restoration Services LLC DBA Lewis Roofing at 850-566-4560, info@lewisroofingpensacola.com, or lewisroofingfl@gmail.com.